Responsible Gaming at bdromeo — Play Safe, Stay in Control

bdromeo operates strictly as an adult entertainment platform. Access to all gambling services — including sports betting, live casino games, slot machines, and card games — is exclusively available to players who are 18 years of age or older. This policy applies to every player in Bangladesh and is non-negotiable under any circumstances.

We take our age verification obligations seriously. During the registration process, all players are required to confirm that they are 18 years of age or older. In addition, our Know Your Customer (KYC) verification process — which is required before any withdrawal is processed — involves the submission of a government-issued ID document (National ID card, passport, or driving licence) that confirms the player's date of birth. Any account found to belong to a person under the age of 18 will be immediately and permanently suspended, and all funds held in the account will be returned to the payment method from which they originated, minus any bonus funds claimed.

Parental Controls: If you share a device with a minor, we strongly recommend enabling parental control software to restrict access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in mobile device parental controls can help prevent underage access. Please ensure that your bdromeo login credentials are never accessible to anyone under 18 in your household.

One of the most effective ways to maintain control over your gambling expenditure is to set a deposit limit before you start playing. bdromeo allows every registered player to set a personalised deposit limit directly from their account settings, with no need to contact support. Deposit limits can be applied across three time periods:

Reducing a deposit limit takes effect immediately. If you choose to lower your daily limit from ৳10,000 to ৳2,000, the new lower limit applies the moment you save the change. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into effect. This asymmetric design ensures that players cannot impulsively reverse a limit reduction in the heat of the moment.

Deposit limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The cumulative total of deposits across all payment methods within the chosen period is tracked against your single limit figure. You cannot bypass a deposit limit by switching payment methods.

A time-out is a short-term voluntary break from gambling. It is designed for players who feel they need a brief pause — perhaps after a long session, a big win, or a difficult streak — without committing to the longer-term nature of full self-exclusion. During a time-out period, your bdromeo account remains registered but all gambling access is suspended.

bdromeo offers the following time-out durations:

• 24-hour time-out: A short overnight break. Ideal if you feel you have played too long in a single day and want to ensure you sleep on any decisions before continuing.
• 3-day time-out: A weekend-length break. Useful for players who want to step back after a particularly intense period of play.
• 7-day time-out: A full week away from the platform. Recommended for players who notice their gambling is beginning to feel more compulsive than recreational.
• 30-day time-out: A month-long structured break. At this duration, we will also proactively reach out to offer additional support resources and check in on your wellbeing before re-enabling access.

During any time-out period, the following restrictions apply:

• You cannot log in to your account or access any gambling features.
• All scheduled or pending bets will be settled according to normal rules; winnings from pre-placed bets will be credited to your account and held safely until the time-out ends.
• You will be removed from all marketing email lists and will not receive any promotional communications during the time-out period.
• You cannot deposit funds or request withdrawals while a time-out is active. Withdrawal requests submitted before the time-out began will continue to be processed.

Time-outs cannot be reversed or shortened once applied. If you activate a 7-day time-out, it will run for the full 7 days regardless of any subsequent request to reinstate access early. This is a deliberate safety feature to ensure the break achieves its intended protective purpose.

Self-exclusion is a formal, longer-term commitment to stop gambling on bdromeo. It is intended for players who recognise that their gambling has become a problem and who need a firm, extended barrier to prevent further harm. Self-exclusion is more serious than a time-out and comes with additional protections built in.

Players may self-exclude for the following periods:

• 6 months
• 1 year
• 2 years
• Permanent (indefinite) — this option cannot be reversed at any point in the future.

How to apply for self-exclusion at bdromeo:

• Access your account settingsLog in to your bdromeo account and navigate to the Account Settings panel.
• Open Responsible Gaming toolsSelect the "Responsible Gaming" tab within your account settings menu.
• Choose Self-ExclusionSelect the "Self-Exclusion" option and choose your preferred exclusion duration from the available options.
• Confirm your decisionYou will be asked to confirm your choice twice to ensure the decision is intentional. Read the information presented carefully before confirming.
• Receive confirmationYou will receive a confirmation email and SMS to your registered contact details. Your account access will be suspended immediately.
• Contact support if neededIf you are unable to access your account to apply self-exclusion, contact our support team directly at support@bdromeo (plain text — not a clickable link) and we will apply the exclusion manually on your behalf within 2 hours.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following behaviours and thought patterns are commonly associated with gambling that has moved beyond recreational entertainment and into potentially harmful territory. If you recognise several of these signs in your own behaviour, we strongly encourage you to use one of our player protection tools or to reach out to our support team.

The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly and privately. If you answer "yes" to three or more of these questions, we strongly recommend using one of bdromeo's player protection tools or speaking with a support specialist.

If you answered "yes" to three or more of the questions above, we encourage you to take action today. You can apply a time-out or self-exclusion immediately from your account settings, or contact our responsible gaming support team for confidential guidance.

If you feel that gambling is becoming a problem — for you or for someone you care about — there are multiple ways to get immediate, confidential support. bdromeo's own support team is always available, and we also encourage players to seek assistance from external organisations that specialise in gambling-related harm.

When you contact our responsible gaming support team, you will never be judged or pressured. Our team is trained to listen, to provide information about the tools available to you, and to help you take whatever steps feel right for your situation — whether that is a short break, a deposit limit adjustment, or a formal self-exclusion. We treat every responsible gaming enquiry as our highest priority.

The following practical guidelines are designed to help you maintain a healthy, enjoyable relationship with gambling. These are not restrictions imposed by bdromeo — they are habits adopted by experienced, responsible players who treat gambling as entertainment rather than a financial strategy.

• Set a budget before you play and stick to it. Decide on a fixed amount you are comfortable losing — because gambling always carries the possibility of loss — and treat that figure as your entertainment budget for the session. If you reach it, stop.
• Never gamble with money you cannot afford to lose. Gambling funds should always come from discretionary income — money left over after rent, bills, food, and family obligations have been covered. Never use your bKash emergency savings or salary advance to fund gambling.
• Set time limits alongside money limits. Decide in advance how long you will play, not just how much you will spend. Use bdromeo's session time limit feature to enforce this automatically.
• Take regular breaks during play. Stand up, drink water, and step away from the screen every 30–60 minutes. Fatigue and prolonged concentration impair judgement and can lead to impulsive decisions.
• Do not gamble when you are emotionally distressed. Avoid gambling when you are upset, stressed, anxious, grieving, or under the influence of alcohol or other substances. Emotional states significantly impair decision-making and dramatically increase the risk of problem gambling behaviour.
• Treat wins as a bonus, not an expectation. Casino games and sports betting are designed around probability. Winning is possible but not guaranteed. Approach every session with the mindset that you are paying for entertainment — any winnings are a pleasant surprise, not an entitlement.
• Keep gambling separate from your personal and professional life. If gambling is regularly interfering with your work performance, family relationships, sleep, or social life, it has moved beyond entertainment and requires immediate attention.
• Avoid the "one more bet" mentality. The most common escalation pattern in problem gambling begins with "just one more bet to get back to even." If you find yourself thinking this way regularly, apply a time-out immediately.